Frequently Asked Questions (FAQs)

1. Shopping & Orders

How do I place an order on Fidel Markato?

Browsing and shopping on Fidel Markato is simple! Browse our collection, select your desired item (including size, color, or measurements where applicable), and click Add to Cart. Once you’re ready, proceed to checkout, enter your shipping address, and complete your payment securely.

Can I order custom-made traditional clothing (Habesha Kemis)?

Yes! Many of our vendors offer custom-tailored Ethiopian and Eritrean traditional wear. Be sure to select or enter your measurements on the product page before placing your order.

How do I track my order?

Once your order has shipped, you will receive an email with your tracking number. You can also track your package anytime by going to the Track My Order link in our header menu or logging into your account dashboard.

2. Shipping & Delivery

Where does Fidel Markato ship?

We ship globally! We deliver products directly from Ethiopia and local vendors to customers across North America, Europe, , and Canada.

How long will it take to receive my order?

• Standard Stock Items: Typically ship within 3–7 business days depending on your location.
• Custom / Handcrafted Items: Custom Habesha dresses and handmade goods may take additional time for crafting before shipment. Estimated delivery times are shown on each product page.

Will I have to pay import taxes or duties?
Depending on your country’s customs regulations, international shipments may be subject to local import duties or taxes. These charges are the responsibility of the recipient.

3. Payments & Security

What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, American Express) and secure online payment methods to ensure a smooth checkout experience.

Is my payment information safe?

Yes, absolutely. Fidel Markato uses secure encryption and trusted payment gateways to process all transactions safely. Your financial details are never stored on our servers.

4. Returns & Refunds

What is your return policy?

We want you to love your purchase! If there is an issue with your order (such as damaged items or incorrect items received), please contact our support team within 14 days of delivery. For detailed instructions, please visit our Return Policy page.

Can I return custom-tailored clothing?

Because custom-tailored items are made specifically to your personal measurements, they are generally non-refundable unless there is a clear defect or error on our end. Please double-check your measurements before ordering!

5. Selling on Fidel Markato (Vendors)

How can I sell my products on Fidel Markato?

We are always excited to welcome high-quality vendors, artisans, and sellers to our platform! Click on Sell on Fidel Markato in the top menu or footer to submit your application and set up your vendor store.

Need More Help?

If you couldn’t find the answer to your question here, feel free to reach out to our team directly via our Contact Us page. We are happy to assist you!