Privacy Policy – Fidel Markato

Effective Date: 10 November 2025

At Fidel Markato, your privacy is of paramount importance to us. This Privacy Policy explains the types of information we collect, how we use and protect your data, and your rights regarding your personal information. By accessing or using our website, you consent to the practices described in this policy. If you do not agree with this policy, please discontinue the use of our services.

1. Information We Collect

We collect both personal and non-personal information to better understand how users interact with our website and improve the overall user experience.

Personal Data: We do not collect personally identifiable information (PII) unless you voluntarily provide it through forms, sign-ups, or other direct interactions with our website. This may include your name, email address, and other contact information.
Non-Personal Data: This data cannot be used to identify you personally and may include:
- IP address
- Browser type and version
- Operating system
- Device type (e.g., desktop, mobile, tablet)
- Pages visited and time spent on the website
- Referring URLs (how you arrived at our site)
- Geographic location (city, country)
- Interaction data (e.g., clicks, scrolls, and other user activity)

2. Purpose of Data Collection

The information we collect serves several critical purposes, including:

Service Improvement: Analyzing user behavior and traffic to enhance the design, functionality, and performance of our website.
Personalization: Customizing the user experience based on preferences, such as language settings and tailored content.
Security and Compliance: Identifying and preventing potential threats or malicious activity to ensure the safety and security of both our website and its users. We may also collect data to comply with legal and regulatory requirements.

We strictly use collected data to improve our services and do not sell or rent your personal information to third parties unless required by law.

3. Cookies and Tracking Technologies

We use cookies and other tracking technologies to monitor user activity, improve the website’s performance, and offer a more personalized experience. A cookie is a small text file stored on your device that helps websites remember your preferences and settings.

The types of cookies we use include:

Essential Cookies: Necessary for the core functionality of the website, such as session management and access to secure areas.
Performance and Analytics Cookies: Used to understand how users interact with our site and to identify areas for improvement.

You can control or disable cookies through your browser settings, but please note that disabling certain cookies may affect your experience and the website’s functionality.

4. Data Sharing and Disclosure

At Fidel Markato, we take data privacy seriously and limit the sharing of your personal information. We do not share, sell, or rent your personal data to third parties for marketing purposes. However, we may share data in the following instances:

Service Providers: We may share non-personal data with third-party service providers who assist us with website analytics, hosting services, and other operational functions. These providers are bound by confidentiality agreements and are only permitted to use the information for the services they provide to us.
Legal Requirements: In rare circumstances, we may be required to disclose personal data to comply with legal obligations or in response to lawful requests by public authorities.

5. User Rights

As a user of Fidel Markato, you have specific rights related to your personal data:

Access: You have the right to request access to the personal data we hold about you.
Rectification: You may request the correction of inaccurate or incomplete data.
Deletion: You can request the deletion of your personal information, subject to any legal obligations that require us to retain it.
Objection: You have the right to object to the processing of your data for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us at support@fidelmarkato.com. We will respond to your request in accordance with applicable legal timelines.

6. Data Security

We are committed to safeguarding your information. To protect your personal data, we implement industry-standard security measures such as encryption, firewalls, and secure servers. Although we strive to use all available resources to protect your data, no system is entirely foolproof. Therefore, we cannot guarantee absolute security.

We also have a Data Retention Policy in place. Personal data is stored only for as long as necessary to fulfill its purpose or to comply with legal requirements. Non-personal data used for analytics and operational purposes may be retained for longer periods, but personal information is automatically deleted after one year unless we are legally obligated to retain it longer.

7. Children’s Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal data from minors. If we learn that we have collected personal data from a child under the age of 18, we will take immediate steps to delete that information. If you believe we have inadvertently collected data from a minor, please contact us at support@fidelmarkato.com.

8. International Data Transfers

Fidel Markato operates from Ethiopia, but our services are accessible worldwide. If you are accessing our website from outside our country, your information may be transferred across international borders. By using our services, you consent to the transfer of your data to countries with different data protection laws than your country of residence.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any updates or changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.